Last updated: 26 August 2026
At Apanam Medico, we take care to supply genuine medicines, surgical products, healthcare devices, and personal-care items in safe condition. Please read this policy before placing an order.
- Medicines and Non-Returnable Products
For health, hygiene, and safety reasons, medicines supplied correctly and in good condition cannot be returned or exchanged.
The following products are non-returnable:
• Prescription medicines and injections
• Opened, used, or partially consumed products
• Products with broken or altered seals
• Refrigerated or temperature-sensitive products
• Personal hygiene and intimate-care products
• Products damaged after delivery because of improper handling or storage
• Products without their original packaging, labels, or invoice
- Eligible Return or Replacement Cases
A return, replacement, or refund request may be considered only when:
• A wrong product was delivered
• The product was damaged, leaking, or broken at the time of delivery
• The product was expired at the time of delivery
• The quantity received was different from the quantity ordered
• A product shown on the invoice was missing from the package
- Reporting Time
Any eligible issue must be reported within 48 hours of delivery.
Please provide:
• Order number
• Customer name and registered mobile number
• Clear photographs of the product, packaging, batch number, and expiry date
• An unboxing video, where available
• A brief description of the issue
Requests made after 48 hours may not be accepted.
- Verification
All requests are subject to verification by Apanam Medico. Please keep the product, original packaging, invoice, labels, and accessories safely until the review is completed.
Do not use or open a product after discovering that it is wrong, damaged, leaking, or expired.
- Cancellation
An order may be cancelled before it is packed or dispatched. Once an order has been dispatched, cancellation may not be possible.
Apanam Medico may cancel an order if a product is unavailable, prescription verification fails, the delivery address is incomplete, or the order cannot be fulfilled safely or legally.
- Prescription Orders
Prescription medicines will be supplied only after review by a registered pharmacist and receipt of a valid prescription where required.
Uploading a prescription does not guarantee that every requested medicine will be supplied. Apanam Medico may decline or modify an order in accordance with applicable law and pharmacist review.
- Refund Processing
After an eligible refund is approved, it will normally be processed within 5–7 working days.
For prepaid orders, the refund will be issued to the original payment method. For Cash on Delivery orders, verified bank account or UPI details may be requested.
The time taken for the amount to appear may depend on the customer’s bank or payment provider.
- Shipping Charges
If the return is approved because Apanam Medico delivered a wrong, damaged, leaking, expired, or missing product, the customer will not be charged for the approved return or replacement.
Original shipping charges may not be refundable in other cases.
- Contact Us
To report an eligible issue, contact us within 48 hours of delivery:
Apanam Medico
Shop No. 16, Gandhi Nagar, Bhopal – 462036
Phone/WhatsApp: +91 9981231288
Email: info@apanammedico.com
Please mention your order number in all communications.Refund and Returns Policy
Last updated: 26 August 2026
At Apanam Medico, we take care to supply genuine medicines, surgical products, healthcare devices, and personal-care items in safe condition. Please read this policy before placing an order.
- Medicines and Non-Returnable Products
For health, hygiene, and safety reasons, medicines supplied correctly and in good condition cannot be returned or exchanged.
The following products are non-returnable:
• Prescription medicines and injections
• Opened, used, or partially consumed products
• Products with broken or altered seals
• Refrigerated or temperature-sensitive products
• Personal hygiene and intimate-care products
• Products damaged after delivery because of improper handling or storage
• Products without their original packaging, labels, or invoice
- Eligible Return or Replacement Cases
A return, replacement, or refund request may be considered only when:
• A wrong product was delivered
• The product was damaged, leaking, or broken at the time of delivery
• The product was expired at the time of delivery
• The quantity received was different from the quantity ordered
• A product shown on the invoice was missing from the package
- Reporting Time
Any eligible issue must be reported within 48 hours of delivery.
Please provide:
• Order number
• Customer name and registered mobile number
• Clear photographs of the product, packaging, batch number, and expiry date
• An unboxing video, where available
• A brief description of the issue
Requests made after 48 hours may not be accepted.
- Verification
All requests are subject to verification by Apanam Medico. Please keep the product, original packaging, invoice, labels, and accessories safely until the review is completed.
Do not use or open a product after discovering that it is wrong, damaged, leaking, or expired.
- Cancellation
An order may be cancelled before it is packed or dispatched. Once an order has been dispatched, cancellation may not be possible.
Apanam Medico may cancel an order if a product is unavailable, prescription verification fails, the delivery address is incomplete, or the order cannot be fulfilled safely or legally.
- Prescription Orders
Prescription medicines will be supplied only after review by a registered pharmacist and receipt of a valid prescription where required.
Uploading a prescription does not guarantee that every requested medicine will be supplied. Apanam Medico may decline or modify an order in accordance with applicable law and pharmacist review.
- Refund Processing
After an eligible refund is approved, it will normally be processed within 5–7 working days.
For prepaid orders, the refund will be issued to the original payment method. For Cash on Delivery orders, verified bank account or UPI details may be requested.
The time taken for the amount to appear may depend on the customer’s bank or payment provider.
- Shipping Charges
If the return is approved because Apanam Medico delivered a wrong, damaged, leaking, expired, or missing product, the customer will not be charged for the approved return or replacement.
Original shipping charges may not be refundable in other cases.
- Contact Us
To report an eligible issue, contact us within 48 hours of delivery:
Apanam Medico
Shop No. 16, Gandhi Nagar, Bhopal – 462036
Phone/WhatsApp: +91 9981231288
Email: info@apanammedico.com
Please mention your order number in all communications.
Refund and Returns Policy
Last updated: 26 August 2026
At Apanam Medico, we take care to supply genuine medicines, surgical products, healthcare devices, and personal-care items in safe condition. Please read this policy before placing an order.
- Medicines and Non-Returnable Products
For health, hygiene, and safety reasons, medicines supplied correctly and in good condition cannot be returned or exchanged.
The following products are non-returnable:
• Prescription medicines and injections
• Opened, used, or partially consumed products
• Products with broken or altered seals
• Refrigerated or temperature-sensitive products
• Personal hygiene and intimate-care products
• Products damaged after delivery because of improper handling or storage
• Products without their original packaging, labels, or invoice
- Eligible Return or Replacement Cases
A return, replacement, or refund request may be considered only when:
• A wrong product was delivered
• The product was damaged, leaking, or broken at the time of delivery
• The product was expired at the time of delivery
• The quantity received was different from the quantity ordered
• A product shown on the invoice was missing from the package
- Reporting Time
Any eligible issue must be reported within 48 hours of delivery.
Please provide:
• Order number
• Customer name and registered mobile number
• Clear photographs of the product, packaging, batch number, and expiry date
• An unboxing video, where available
• A brief description of the issue
Requests made after 48 hours may not be accepted.
- Verification
All requests are subject to verification by Apanam Medico. Please keep the product, original packaging, invoice, labels, and accessories safely until the review is completed.
Do not use or open a product after discovering that it is wrong, damaged, leaking, or expired.
- Cancellation
An order may be cancelled before it is packed or dispatched. Once an order has been dispatched, cancellation may not be possible.
Apanam Medico may cancel an order if a product is unavailable, prescription verification fails, the delivery address is incomplete, or the order cannot be fulfilled safely or legally.
- Prescription Orders
Prescription medicines will be supplied only after review by a registered pharmacist and receipt of a valid prescription where required.
Uploading a prescription does not guarantee that every requested medicine will be supplied. Apanam Medico may decline or modify an order in accordance with applicable law and pharmacist review.
- Refund Processing
After an eligible refund is approved, it will normally be processed within 5–7 working days.
For prepaid orders, the refund will be issued to the original payment method. For Cash on Delivery orders, verified bank account or UPI details may be requested.
The time taken for the amount to appear may depend on the customer’s bank or payment provider.
- Shipping Charges
If the return is approved because Apanam Medico delivered a wrong, damaged, leaking, expired, or missing product, the customer will not be charged for the approved return or replacement.
Original shipping charges may not be refundable in other cases.
- Contact Us
To report an eligible issue, contact us within 48 hours of delivery:
Apanam Medico
Shop No. 16, Gandhi Nagar, Bhopal – 462036
Phone/WhatsApp: +91 9981231288
Email: info@apanammedico.com
Please mention your order number in all communications.
ThisRefund and Returns Policy
Last updated: 26 August 2026
At Apanam Medico, we take care to supply genuine medicines, surgical products, healthcare devices, and personal-care items in safe condition. Please read this policy before placing an order.
- Medicines and Non-Returnable Products
For health, hygiene, and safety reasons, medicines supplied correctly and in good condition cannot be returned or exchanged.
The following products are non-returnable:
• Prescription medicines and injections
• Opened, used, or partially consumed products
• Products with broken or altered seals
• Refrigerated or temperature-sensitive products
• Personal hygiene and intimate-care products
• Products damaged after delivery because of improper handling or storage
• Products without their original packaging, labels, or invoice
- Eligible Return or Replacement Cases
A return, replacement, or refund request may be considered only when:
• A wrong product was delivered
• The product was damaged, leaking, or broken at the time of delivery
• The product was expired at the time of delivery
• The quantity received was different from the quantity ordered
• A product shown on the invoice was missing from the package
- Reporting Time
Any eligible issue must be reported within 48 hours of delivery.
Please provide:
• Order number
• Customer name and registered mobile number
• Clear photographs of the product, packaging, batch number, and expiry date
• An unboxing video, where available
• A brief description of the issue
Requests made after 48 hours may not be accepted.
- Verification
All requests are subject to verification by Apanam Medico. Please keep the product, original packaging, invoice, labels, and accessories safely until the review is completed.
Do not use or open a product after discovering that it is wrong, damaged, leaking, or expired.
- Cancellation
An order may be cancelled before it is packed or dispatched. Once an order has been dispatched, cancellation may not be possible.
Apanam Medico may cancel an order if a product is unavailable, prescription verification fails, the delivery address is incomplete, or the order cannot be fulfilled safely or legally.
- Prescription Orders
Prescription medicines will be supplied only after review by a registered pharmacist and receipt of a valid prescription where required.
Uploading a prescription does not guarantee that every requested medicine will be supplied. Apanam Medico may decline or modify an order in accordance with applicable law and pharmacist review.
- Refund Processing
After an eligible refund is approved, it will normally be processed within 5–7 working days.
For prepaid orders, the refund will be issued to the original payment method. For Cash on Delivery orders, verified bank account or UPI details may be requested.
The time taken for the amount to appear may depend on the customer’s bank or payment provider.
- Shipping Charges
If the return is approved because Apanam Medico delivered a wrong, damaged, leaking, expired, or missing product, the customer will not be charged for the approved return or replacement.
Original shipping charges may not be refundable in other cases.
- Contact Us
To report an eligible issue, contact us within 48 hours of delivery:
Apanam Medico
Shop No. 16, Gandhi Nagar, Bhopal – 462036
Phone/WhatsApp: +91 9981231288
Email: info@apanammedico.com
Please mention your order number in all communications. is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expeRefund and Returns Policy
Last updated: 26 August 2026
At Apanam Medico, we take care to supply genuine medicines, surgical products, healthcare devices, and personal-care items in safe condition. Please read this policy before placing an order.
- Medicines and Non-Returnable Products
For health, hygiene, and safety reasons, medicines supplied correctly and in good condition cannot be returned or exchanged.
The following products are non-returnable:
• Prescription medicines and injections
• Opened, used, or partially consumed products
• Products with broken or altered seals
• Refrigerated or temperature-sensitive products
• Personal hygiene and intimate-care products
• Products damaged after delivery because of improper handling or storage
• Products without their original packaging, labels, or invoice
- Eligible Return or Replacement Cases
A return, replacement, or refund request may be considered only when:
• A wrong product was delivered
• The product was damaged, leaking, or broken at the time of delivery
• The product was expired at the time of delivery
• The quantity received was different from the quantity ordered
• A product shown on the invoice was missing from the package
- Reporting Time
Any eligible issue must be reported within 48 hours of delivery.
Please provide:
• Order number
• Customer name and registered mobile number
• Clear photographs of the product, packaging, batch number, and expiry date
• An unboxing video, where available
• A brief description of the issue
Requests made after 48 hours may not be accepted.
- Verification
All requests are subject to verification by Apanam Medico. Please keep the product, original packaging, invoice, labels, and accessories safely until the review is completed.
Do not use or open a product after discovering that it is wrong, damaged, leaking, or expired.
- Cancellation
An order may be cancelled before it is packed or dispatched. Once an order has been dispatched, cancellation may not be possible.
Apanam Medico may cancel an order if a product is unavailable, prescription verification fails, the delivery address is incomplete, or the order cannot be fulfilled safely or legally.
- Prescription Orders
Prescription medicines will be supplied only after review by a registered pharmacist and receipt of a valid prescription where required.
Uploading a prescription does not guarantee that every requested medicine will be supplied. Apanam Medico may decline or modify an order in accordance with applicable law and pharmacist review.
- Refund Processing
After an eligible refund is approved, it will normally be processed within 5–7 working days.
For prepaid orders, the refund will be issued to the original payment method. For Cash on Delivery orders, verified bank account or UPI details may be requested.
The time taken for the amount to appear may depend on the customer’s bank or payment provider.
- Shipping Charges
If the return is approved because Apanam Medico delivered a wrong, damaged, leaking, expired, or missing product, the customer will not be charged for the approved return or replacement.
Original shipping charges may not be refundable in other cases.
- Contact Us
To report an eligible issue, contact us within 48 hours of delivery:
Apanam Medico
Shop No. 16, Gandhi Nagar, Bhopal – 462036
Phone/WhatsApp: +91 9981231288
Email: info@apanammedico.com
Please mention your order number in all communications.nsive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
