Last updated: 26 August 2026
Welcome to Apanam Medico. These Terms & Conditions govern your access to and use of apanammedico.com and the purchase of medicines, surgical products, healthcare devices, personal-care products, and related services.
By accessing the website, creating an account, uploading a prescription, contacting us, or placing an order, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Refund and Returns Policy.
- About Apanam Medico
Apanam Medico operates an online platform for medicines, surgical products, healthcare devices, and related products.
Contact details:
Apanam Medico
Shop No. 16, Gandhi Nagar, Bhopal – 462036
Phone/WhatsApp: +91 9981231288
Email: info@apanammedico.com
- Eligibility
You must be legally capable of entering into a contract to place an order.
A parent, legal guardian, or authorised adult must place orders for a minor. You must provide accurate, current, and complete information while using the website.
- Product Information
We make reasonable efforts to display product names, descriptions, images, prices, pack sizes, availability, and other information accurately.
Actual packaging, colour, manufacturer design, or product appearance may differ from the website image. Product images may be illustrative. Customers should check the label, composition, dosage, warnings, batch number, expiry date, and instructions supplied with the product.
If there is any conflict, the information printed on the manufacturer’s original packaging will apply.
- Medical Disclaimer
Website content, OCR text, AI voice responses, product descriptions, messages, and customer-support communication are provided for general information and order assistance only.
They are not a substitute for diagnosis, medical advice, examination, or treatment by a qualified doctor or registered healthcare professional.
Do not start, stop, replace, or change any medicine based only on website content, OCR output, or an AI-generated response. In a medical emergency, contact an appropriate emergency service or healthcare provider immediately.
- Prescription Medicines
Medicines requiring a valid prescription will be supplied only after applicable verification by a registered pharmacist.
You agree that:
• The prescription uploaded is genuine, valid, readable, and issued by an authorised medical practitioner
• You are authorised to use or share the prescription
• Prescription information and customer details are accurate
• Apanam Medico may contact you for clarification
• Apanam Medico may refuse, modify, hold, or cancel an order if the prescription is invalid, unclear, expired, incomplete, inconsistent with the order, or legally unacceptable
• Uploading a prescription does not guarantee that every requested product will be supplied
Prescription medicines must not be purchased for unlawful resale, misuse, or distribution.
- OCR and AI-Assisted Features
Our website may use optical character recognition (OCR), artificial intelligence, voice assistance, or automated tools to read visible prescription content and assist customers.
OCR and AI output may be incomplete, inaccurate, or affected by handwriting, image quality, language, pronunciation, or technical limitations.
All prescription-related output must be reviewed by an authorised pharmacist or qualified professional where required. Customers should not rely solely on automated output for medical decisions.
- Orders and Acceptance
Submitting an order is a request to purchase and does not guarantee acceptance.
An order is accepted only after required verification, product availability, pricing confirmation, payment confirmation where applicable, and approval by Apanam Medico.
We may refuse, limit, hold, or cancel an order because of:
• Product unavailability
• Incorrect price or product information
• Invalid or missing prescription
• Suspected fraud, misuse, or unlawful activity
• Delivery restrictions or an unserviceable location
• Safety, legal, regulatory, or pharmacist concerns
• Incorrect or incomplete customer information
• Technical or payment failure
If payment has already been received for a cancelled order, an eligible refund will be processed according to the applicable policy.
- Prices and Taxes
Prices may change without prior notice. The price applicable to an order is the price confirmed at Checkout, subject to correction of clear technical or typographical errors.
Applicable taxes, shipping charges, discounts, and order totals will be displayed before the order is placed, where available.
- Payment
Available payment options may include Cash on Delivery, UPI, cards, net banking, wallets, or other methods provided through an authorised payment gateway.
Payment services may be operated by independent third-party providers. Apanam Medico does not control bank, gateway, or payment-network approval decisions.
Customers must never share an OTP, UPI PIN, card PIN, password, or confidential banking credential with Apanam Medico staff.
- Shipping and Delivery
Delivery availability and estimated time depend on PIN-code serviceability, product type, prescription verification, stock, courier operations, and applicable restrictions.
Delivery dates are estimates and may be affected by weather, holidays, strikes, courier delays, regulatory restrictions, or circumstances outside our reasonable control.
Customers must provide a complete address and an
