Last updated: 26 August 2026
Thank you for shopping with Apanam Medico. This Shipping Policy explains how we process, dispatch, and deliver orders placed through apanammedico.com.
- Order Processing
Orders are normally reviewed and processed within 1–2 working days after confirmation.
Orders containing prescription medicines will be processed only after a valid prescription has been received and verified by a registered pharmacist.
Order processing may take longer if:
• The prescription is unclear, incomplete, or invalid
• Customer confirmation is required
• A product is temporarily unavailable
• The delivery address or contact details are incomplete
• Additional legal or pharmacist verification is required
- Delivery Area
Apanam Medico delivers to serviceable locations within India. Delivery availability may depend on the customer’s PIN code, courier serviceability, product type, and applicable legal restrictions.
Certain medicines, injections, refrigerated products, fragile products, or restricted healthcare items may not be available for delivery to every location.
- Estimated Delivery Time
Estimated delivery time after dispatch is generally:
• Local and nearby locations: 1–3 working days
• Major cities and serviceable locations: 3–7 working days
• Remote or difficult-to-reach locations: 7–10 working days
These timelines are estimates and are not guaranteed. Sundays, public holidays, weather conditions, courier delays, strikes, natural events, regulatory restrictions, and other circumstances beyond our control may affect delivery.
- Shipping Charges
Shipping charges, if applicable, will be displayed on the Cart or Checkout page before the order is placed.
If the Checkout page shows “Free Shipping” or “FREE,” no separate delivery charge will be added to that order.
- Order Confirmation and Dispatch
After an order is successfully placed, the customer may receive confirmation by email, SMS, phone, or WhatsApp.
Dispatch details or tracking information will be shared when available. Tracking updates may take some time to appear after the shipment is handed over to the courier.
- Delivery Requirements
Customers must provide a complete and correct delivery address, PIN code, mobile number, and email address.
Apanam Medico will not be responsible for delays or failed delivery caused by incorrect, incomplete, or unavailable contact or address information.
The customer or an authorised person should be available to receive the order. Identity or prescription verification may be requested where legally required.
- Delivery Attempts
The courier may make more than one delivery attempt depending on its policy. If delivery fails because the customer is unavailable, refuses the package, or provides incorrect information, the order may be returned to Apanam Medico.
Additional shipping charges may apply if re-dispatch is requested.
- Damaged, Opened, or Missing Package
Customers should inspect the outer package at the time of delivery.
If the package appears opened, tampered with, leaking, or severely damaged, please refuse delivery where possible and contact Apanam Medico immediately.
Any wrong, damaged, expired, leaking, or missing product must be reported within 48 hours of delivery with:
• Order number
• Clear photographs of the package and product
• Batch number and expiry date, where applicable
• Unboxing video, where available
• A brief description of the issue
Eligible requests will be handled according to our Refund and Returns Policy.
- Delay or Non-Delivery
If an order is delayed beyond the estimated delivery period, please contact us with the order number.
We will coordinate with the courier and provide an update. A refund or replacement may be considered if the shipment is officially confirmed as lost or undeliverable.
- Order Cancellation
An order may be cancelled before it is packed or dispatched. Once dispatched, cancellation may not be possible.
Apanam Medico may cancel an order if the product is unavailable, prescription verification fails, the delivery location is not serviceable, or the order cannot be fulfilled safely or legally.
- Contact Us
For shipping-related questions, contact:
Apanam Medico
Shop No. 16, Gandhi Nagar, Bhopal – 462036
Phone/WhatsApp: +91 9981231288
Email: info@apanammedico.com
Please mention your order number when contacting us.
