Last updated: 26 August 2026
Apanam Medico respects your privacy and is committed to protecting the personal and health-related information you share with us through apanammedico.com, our prescription upload facility, WhatsApp, telephone, email, contact forms, checkout, and customer-support services.
- Information We Collect
Depending on how you use our website and services, we may collect:
• Name, mobile number, email address, and delivery address
• Billing, shipping, order, invoice, and transaction information
• Products viewed, cart information, purchase history, and customer-support requests
• Prescription images, PDF files, medicine details, OCR-extracted text, pharmacist corrections, and related health information voluntarily submitted by you
• Messages, feedback, enquiries, and communications sent through our website, WhatsApp, email, or telephone
• Voice interactions, call details, audio, transcripts, or technical information when you choose to use an AI voice or customer-support feature
• IP address, browser type, device information, cookies, website activity, and security logs
• Payment status and transaction reference information supplied by payment providers. We do not intend to store complete card, bank, UPI PIN, or other confidential payment credentials on our website.
Please submit a prescription only when you are authorised to share it. If you upload information belonging to another person, you confirm that you have their permission or legal authority to do so.
- How We Use Information
We may use information to:
• Create and manage customer accounts
• Process, verify, pack, dispatch, deliver, cancel, return, replace, and refund orders
• Review prescriptions through a registered pharmacist where required
• Convert visible prescription content into text using OCR and allow pharmacist verification
• Contact customers about prescriptions, product availability, order approval, delivery, payment, or customer support
• Send order-related notifications through email, SMS, telephone, or WhatsApp
• Prevent fraud, misuse, unauthorised access, and security threats
• Maintain invoices, transaction records, and records required for legal, tax, pharmacy, and regulatory compliance
• Improve website performance, accessibility, customer service, and product availability
• Respond to questions, complaints, legal requests, and disputes
• Send promotional communication only where permitted and where the customer has provided applicable consent or has not opted out
We will use health-related and prescription information only for purposes connected with prescription review, order fulfilment, pharmacist assistance, customer support, safety, and legal compliance.
- Prescription and Health Information
Prescription images and extracted text may contain sensitive health information. Access should be limited to authorised personnel, pharmacists, service providers, and systems that require the information to process the request.
OCR-generated text may contain errors and must not be treated as medical advice or as a substitute for pharmacist or doctor review. Medicines requiring a prescription will be supplied only after applicable verification.
- Cookies and Technical Data
Our website may use necessary cookies and similar technologies to:
• Keep products in the cart
• Remember customer preferences
• Maintain secure login and checkout sessions
• Prevent fraud and spam
• Understand website performance and usage
Some optional analytics, marketing, embedded content, or third-party services may set their own cookies. Browser settings can be used to block or delete cookies, but doing so may affect cart, login, checkout, and other website functions.
- How We Share Information
We may share only the information reasonably necessary with:
• Registered pharmacists and authorised Apanam Medico personnel
• Website hosting, cloud storage, OCR, email, SMS, WhatsApp, voice-support, security, and technical service providers
• Courier, logistics, delivery, and fulfilment partners
• Payment gateways, banks, and fraud-prevention providers
• Accountants, auditors, professional advisers, insurers, and authorised vendors
• Government authorities, regulators, law-enforcement agencies, courts, or other parties where disclosure is legally required
Third-party providers process information under their own privacy terms and security practices. We do not sell prescription or personal health information.
- Payments
Payments may be processed by an independent payment gateway. Payment providers may collect and process bank, card, UPI, wallet, identity, and transaction information directly under their own privacy policies.
Apanam Medico may receive payment confirmation, amount, transaction ID, refund status, and limited payment-related information needed to complete the order.
- Data Retention
We retain information only for as long as reasonably necessary to:
• Complete orders and provide customer support
• Maintain prescription, pharmacy, invoice, tax, payment, refund, and accounting records
• Resolve disputes and prevent fraud
• Comply with applicable legal and regulatory requirements
Retention periods may differ according to the type of information and applicable obligations. When information is no longer required, we may securely delete or anonymise it, subject to technical backup cycles and legal requirements.
- Data Security
We use reasonable administrative, technical, and organisational safeguards intended to protect information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure. Customers should protect their passwords, devices, OTPs, and payment credentials and should contact us immediately if they suspect unauthorised activity.
- Customer Choices and Rights
Subject to applicable law and verification of identity, you may request to:
• Access or obtain information about personal data associated with you
• Correct inaccurate or incomplete information
• Withdraw consent where processing is based on consent
• Request deletion of information that is no longer required, subject to legal and regulatory retention duties
• Opt out of promotional messages
• Raise a privacy-related complaint or grievance
Withdrawal or deletion may not be possible where information must be retained for pharmacy, transaction, tax, fraud-prevention, dispute, or other legal requirements.
- Children’s Privacy
Our services are intended to be used by adults. A parent, legal guardian, or authorised adult should place orders or upload prescriptions for a child.
Children should not independently submit personal, health, prescription, payment, or contact information.
- Third-Party Links and Services
Our website may contain links to WhatsApp, social-media platforms, payment gateways, courier websites, maps, or other third-party services.
Apanam Medico is not responsible for the privacy practices or content of external services. Customers should review the privacy policies of those services before providing information.
- Changes to This Policy
We may update this Privacy Policy when our services, technology, providers, or legal obligations change. The revised version will be published on this page with an updated date.
- Contact and Privacy Grievances
For privacy questions, correction requests, consent withdrawal, deletion requests, or complaints, contact:
Apanam Medico
Shop No. 16, Gandhi Nagar, Bhopal – 462036
Phone/WhatsApp: +91 9981231288
Email: info@apanammedico.com
Please provide sufficient information to identify your request. We may verify your identity before acting on a privacy request.Who we aLast updated: 26 August 2026
Apanam Medico respects your privacy and is committed to protecting the personal and health-related information you share with us through apanammedico.com, our prescription upload facility, WhatsApp, telephone, email, contact forms, checkout, and customer-support services.
- Information We Collect
Depending on how you use our website and services, we may collect:
• Name, mobile number, email address, and delivery address
• Billing, shipping, order, invoice, and transaction information
• Products viewed, cart information, purchase history, and customer-support requests
• Prescription images, PDF files, medicine details, OCR-extracted text, pharmacist corrections, and related health information voluntarily submitted by you
• Messages, feedback, enquiries, and communications sent through our website, WhatsApp, email, or telephone
• Voice interactions, call details, audio, transcripts, or technical information when you choose to use an AI voice or customer-support feature
• IP address, browser type, device information, cookies, website activity, and security logs
• Payment status and transaction reference information supplied by payment providers. We do not intend to store complete card, bank, UPI PIN, or other confidential payment credentials on our website.
Please submit a prescription only when you are authorised to share it. If you upload information belonging to another person, you confirm that you have their permission or legal authority to do so.
- How We Use Information
We may use information to:
• Create and manage customer accounts
• Process, verify, pack, dispatch, deliver, cancel, return, replace, and refund orders
• Review prescriptions through a registered pharmacist where required
• Convert visible prescription content into text using OCR and allow pharmacist verification
• Contact customers about prescriptions, product availability, order approval, delivery, payment, or customer support
• Send order-related notifications through email, SMS, telephone, or WhatsApp
• Prevent fraud, misuse, unauthorised access, and security threats
• Maintain invoices, transaction records, and records required for legal, tax, pharmacy, and regulatory compliance
• Improve website performance, accessibility, customer service, and product availability
• Respond to questions, complaints, legal requests, and disputes
• Send promotional communication only where permitted and where the customer has provided applicable consent or has not opted out
We will use health-related and prescription information only for purposes connected with prescription review, order fulfilment, pharmacist assistance, customer support, safety, and legal compliance.
- Prescription and Health Information
Prescription images and extracted text may contain sensitive health information. Access should be limited to authorised personnel, pharmacists, service providers, and systems that require the information to process the request.
OCR-generated text may contain errors and must not be treated as medical advice or as a substitute for pharmacist or doctor review. Medicines requiring a prescription will be supplied only after applicable verification.
- Cookies and Technical Data
Our website may use necessary cookies and similar technologies to:
• Keep products in the cart
• Remember customer preferences
• Maintain secure login and checkout sessions
• Prevent fraud and spam
• Understand website performance and usage
Some optional analytics, marketing, embedded content, or third-party services may set their own cookies. Browser settings can be used to block or delete cookies, but doing so may affect cart, login, checkout, and other website functions.
- How We Share Information
We may share only the information reasonably necessary with:
• Registered pharmacists and authorised Apanam Medico personnel
• Website hosting, cloud storage, OCR, email, SMS, WhatsApp, voice-support, security, and technical service providers
• Courier, logistics, delivery, and fulfilment partners
• Payment gateways, banks, and fraud-prevention providers
• Accountants, auditors, professional advisers, insurers, and authorised vendors
• Government authorities, regulators, law-enforcement agencies, courts, or other parties where disclosure is legally required
Third-party providers process information under their own privacy terms and security practices. We do not sell prescription or personal health information.
- Payments
Payments may be processed by an independent payment gateway. Payment providers may collect and process bank, card, UPI, wallet, identity, and transaction information directly under their own privacy policies.
Apanam Medico may receive payment confirmation, amount, transaction ID, refund status, and limited payment-related information needed to complete the order.
- Data Retention
We retain information only for as long as reasonably necessary to:
• Complete orders and provide customer support
• Maintain prescription, pharmacy, invoice, tax, payment, refund, and accounting records
• Resolve disputes and prevent fraud
• Comply with applicable legal and regulatory requirements
Retention periods may differ according to the type of information and applicable obligations. When information is no longer required, we may securely delete or anonymise it, subject to technical backup cycles and legal requirements.
- Data Security
We use reasonable administrative, technical, and organisational safeguards intended to protect information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure. Customers should protect their passwords, devices, OTPs, and payment credentials and should contact us immediately if they suspect unauthorised activity.
- Customer Choices and Rights
Subject to applicable law and verification of identity, you may request to:
• Access or obtain information about personal data associated with you
• Correct inaccurate or incomplete information
• Withdraw consent where processing is based on consent
• Request deletion of information that is no longer required, subject to legal and regulatory retention duties
• Opt out of promotional messages
• Raise a privacy-related complaint or grievance
Withdrawal or deletion may not be possible where information must be retained for pharmacy, transaction, tax, fraud-prevention, dispute, or other legal requirements.
- Children’s Privacy
Our services are intended to be used by adults. A parent, legal guardian, or authorised adult should place orders or upload prescriptions for a child.
Children should not independently submit personal, health, prescription, payment, or contact information.
- Third-Party Links and Services
Our website may contain links to WhatsApp, social-media platforms, payment gateways, courier websites, maps, or other third-party services.
Apanam Medico is not responsible for the privacy practices or content of external services. Customers should review the privacy policies of those services before providing information.
- Changes to This Policy
We may update this Privacy Policy when our services, technology, providers, or legal obligations change. The revised version will be published on this page with an updated date.
- Contact and Privacy Grievances
For privacy questions, correction requests, consent withdrawal, deletion requests, or complaints, contact:
Apanam Medico
Shop No. 16, Gandhi Nagar, Bhopal – 462036
Phone/WhatsApp: +91 9981231288
Email: info@apanammedico.com
Please provide sufficient information to identify your request. We may verify your identity before acting on a privacy request.re
Suggested text: Our website address is: http://apanammedico.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
