Last updated: 26 August 2026
At Apanam Medico, we take care to supply genuine medicines, surgical products, healthcare devices, and personal-care items in safe condition. Please read this policy before placing an order.
- Medicines and Non-Returnable Products
For health, hygiene, and safety reasons, medicines supplied correctly and in good condition cannot be returned or exchanged.
The following products are non-returnable:
• Prescription medicines and injections
• Opened, used, or partially consumed products
• Products with broken or altered seals
• Refrigerated or temperature-sensitive products
• Personal hygiene and intimate-care products
• Products damaged after delivery because of improper handling or storage
• Products without their original packaging, labels, or invoice
- Eligible Return or Replacement Cases
A return, replacement, or refund request may be considered only when:
• A wrong product was delivered
• The product was damaged, leaking, or broken at the time of delivery
• The product was expired at the time of delivery
• The quantity received was different from the quantity ordered
• A product shown on the invoice was missing from the package
- Reporting Time
Any eligible issue must be reported within 48 hours of delivery.
Please provide:
• Order number
• Customer name and registered mobile number
• Clear photographs of the product, packaging, batch number, and expiry date
• An unboxing video, where available
• A brief description of the issue
Requests made after 48 hours may not be accepted.
- Verification
All requests are subject to verification by Apanam Medico. Please keep the product, original packaging, invoice, labels, and accessories safely until the review is completed.
Do not use or open a product after discovering that it is wrong, damaged, leaking, or expired.
- Cancellation
An order may be cancelled before it is packed or dispatched. Once an order has been dispatched, cancellation may not be possible.
Apanam Medico may cancel an order if a product is unavailable, prescription verification fails, the delivery address is incomplete, or the order cannot be fulfilled safely or legally.
- Prescription Orders
Prescription medicines will be supplied only after review by a registered pharmacist and receipt of a valid prescription where required.
Uploading a prescription does not guarantee that every requested medicine will be supplied. Apanam Medico may decline or modify an order in accordance with applicable law and pharmacist review.
- Refund Processing
After an eligible refund is approved, it will normally be processed within 5–7 working days.
For prepaid orders, the refund will be issued to the original payment method. For Cash on Delivery orders, verified bank account or UPI details may be requested.
The time taken for the amount to appear may depend on the customer’s bank or payment provider.
- Shipping Charges
If the return is approved because Apanam Medico delivered a wrong, damaged, leaking, expired, or missing product, the customer will not be charged for the approved return or replacement.
Original shipping charges may not be refundable in other cases.
- Contact Us
To report an eligible issue, contact us within 48 hours of delivery:
Apanam Medico
Shop No. 16, Gandhi Nagar, Bhopal – 462036
Phone/WhatsApp: +91 9981231288
Email: info@apanammedico.com
Please mention your order number in all communications.
